Secure connection. Support without distance.
Remote access for technical support, direct and secure.
Connect to the customer's computer with ID and password, control keyboard and mouse, transfer files and talk. LP Access for Windows.
Start a 14-day free trialVer planos- 64-bit Windows
- Works on most networks
- Encrypted connection
Illustration of the connection flow. The real app screen may vary.
How it works
Three steps, no complications.
Instale nos dois computadores
On the computer of the person providing support and on the one being supported. Installation is quick and, on most networks, does not require configuring the router.
Enter the ID and password
The person being supported reads the ID and password shown in the app. The person providing support types both and connects.
Support without distance
View and control the screen, transfer files, talk and, if needed, print. The person being supported stays in control and can end the session at any time.
What you do with LP Access
Everything a remote support session needs, in one program.
Connect with ID and password
The supported computer shows an ID and a password. The technician types both and connects. On most networks, there is no need to configure the router.
Controle completo
Mouse, keyboard and multiple monitors, with high frame-rate video when the hardware allows it.
Files and clipboard
Send and receive files and copy and paste between the two computers, with the permission of the person being supported.
Chat e voz
Talk during the session, by text or voice, without opening another program.
Remote printing
Print to the supported person's printer from the document open on the remote computer (Windows 11 24H2 or later).
Unattended access
Connect to a trusted computer with nobody in front of it, only with authorized IDs (Super Pro plan).
Recording and privacy mode
Record the session with a notice visible to the supported person, and darken the local screen during access (Super Pro plan).
You decide what to allow
Each feature has its own switch: files, clipboard, chat, voice, recording and system actions. What is not allowed is refused, with the reason.
Who it is for
From single support jobs to a support team.
Independent technicians
Support customers from anywhere, without leaving your place.
Start on the Free plan and move to Pro when the volume grows.
Repair shops and IT stores
Solve the customer's problem without them having to bring in the computer.
Files through the clipboard from Pro.
IT and support teams
Several technicians on the same account and access to trusted computers.
Unattended access, recording and privacy mode on Super Pro.
Security
The person being supported stays in control.
- The image and data travel encrypted between the two computers (WebRTC standard, DTLS-SRTP). When the network does not allow a direct connection, the traffic goes through a relay server, which only forwards already-encrypted data.
- Access password with an attempt limit and protection against mass guessing.
- Optional list of trusted IDs and second factor (6-digit code).
- Local session history on the technician's computer (time, supported computer and connection quality).
Plans
Start with 14 free days, with the main features unlocked. Afterwards, stay on the Free plan or subscribe. One trial per email and per computer.
Free trial
- ✓ LP Access account required (created in the app)
- ✓ 3 technician devices per account
- ✓ 1 registered computer
- ✓ 1 technician
- ✓ 1 session at a time
- ✓ 1 monitor per session
- ✓ Sessions up to 1 h
- ✓ 5 different supported computers per month
- ✓ 2 GB of files per month
- ✓ Files through the clipboard
- ✓ Computer audio
- — Unattended access
- — Session recording
- — Privacy mode
Free
- ✓ LP Access account required (created in the app)
- ✓ 2 technician devices per account
- ✓ 1 registered computer
- ✓ 1 technician
- ✓ 1 session at a time
- ✓ 1 monitor per session
- ✓ Sessions up to 30 min
- ✓ 40 session minutes per month
- ✓ 2 different supported computers per month
- ✓ 100 MB of files per month
- — Files through the clipboard
- — Computer audio
- — Unattended access
- — Session recording
- — Privacy mode
Pro
- ✓ 3 technician devices per account
- ✓ 5 registered computers
- ✓ 1 technician
- ✓ 1 session at a time
- ✓ 1 monitor per session
- ✓ Sessions up to 4 h
- ✓ 15 different supported computers per month
- ✓ 5 GB of files per month
- ✓ Files through the clipboard
- ✓ Computer audio
- — Unattended access
- — Session recording
- — Privacy mode
Super Pro
- ✓ 5 technician devices per account
- ✓ 25 registered computers
- ✓ 5 technicians
- ✓ 3 sessions at the same time
- ✓ Up to 2 monitors per session
- ✓ Sessions up to 12 h
- ✓ 100 different supported computers per month
- ✓ 50 GB of files per month
- ✓ Files through the clipboard
- ✓ Computer audio
- ✓ Unattended access
- ✓ Session recording
- ✓ Privacy mode
Enterprise
- ✓ Unlimited technician devices
- ✓ Unlimited registered computers
- ✓ Unlimited technicians
- ✓ Unlimited simultaneous sessions
- ✓ Up to 4 monitors per session
- ✓ Sessions up to No limit
- ✓ Supported computers, no limit
- ✓ No limit of files per month
- ✓ Files through the clipboard
- ✓ Computer audio
- ✓ Unattended access
- ✓ Session recording
- ✓ Privacy mode
Frequently asked questions
Do I need to install it on both computers?
Yes. LP Access is installed on the computer of the person providing support and on the one being supported. The person being supported only needs to share the ID and password shown on screen.
Which systems are supported?
64-bit Windows. Remote printing requires Windows 11 24H2 or later.
Do I need an account?
Yes, for the person providing support. The account is created in the app itself, with email and password. The person being supported does not need an account: they only share the ID and password shown on screen.
How does the free trial work?
You get 14 days with the main features unlocked, limited to 1 registered computer. Each email and each computer can run one trial. After the period, the account continues on the Free plan (40 session minutes per month, up to 2 different computers per month and 30 minutes per session) or you subscribe to a plan to get everything.
Can I use the same account on several computers?
Up to the plan limit: 2 devices on Free, 3 on Pro and 5 on Super Pro. You remove an old device in the portal when you change computers.
How do I subscribe to a plan?
Install the app, create your account and open the customer portal. There, in the Subscription area, you choose the plan and pay with Mercado Pago. You can cancel at any time; the period already paid stays valid.
Does the person being supported have to accept the access?
Yes, by default. Access with nobody in front of the computer only exists on the Super Pro plan, and only for IDs the owner of the computer has authorized.
Windows said the installer is not recognized. Is it safe?
The installer does not have a digital signature yet, so Windows (SmartScreen) shows a warning the first time. Download it only from this page and, if you wish, check the SHA-256 code on the download page. Microsoft Store distribution will come later.
Ready to support without distance?
Secure connection. Support without distance. Download the app and connect the first computer in minutes.