Cancellation and refund policy

Last updated: 04/11/2026

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1. Cancelling your subscription

You can cancel at any time in the customer portal, under Subscription → Cancel subscription. Mercado Pago stops charging at the next renewals and the period you already paid stays valid until its end. After that, the account returns to the Free plan, with the Free plan limits.

2. Right of withdrawal (7 days)

If you subscribed to the plan online as a consumer, you may withdraw within 7 calendar days of subscribing, and we will refund the amount paid in full (art. 49 of the Brazilian Consumer Protection Code). To do so, ask by email to [to be filled: support email] with your account email.

3. After the 7 days

After the withdrawal period, we do not refund the value of the period already started, but you keep access until its end. On an annual plan, cancelling prevents the next renewal.

4. Improper or duplicate charge

If there is a charge you do not recognize, a duplicate charge or a charge caused by our error, we refund the amount. Write to [to be filled: support email] with the receipt and your account email; we review it and reply within 5 business days.

5. Failed charge

If a declined payment is not resolved, we keep the plan for a grace period of 5 days, notifying you by email. After that period, the account returns to the Free plan; your data is preserved within the rules of the Privacy policy.

6. Refund time and method

Refunds are made by the same payment method, through Mercado Pago. The time for the amount to appear depends on the card issuer and usually takes one to two billing cycles.

7. Free trial

The free trial (14 days) does not generate charges. When it ends, the account stays on the Free plan or you choose a plan.

Other documents: Terms of use · Privacy policy · Cancellation and refunds