Terms of use

Last updated: 04/11/2026

Draft translation. The Portuguese version prevails. This text is pending legal review for each jurisdiction and is not indexed by search engines until it is approved.

Incomplete draft. Company details are missing (razão social, CNPJ, endereço, e-mail de suporte, cidade do foro). Fill in the company variables on the server and have a lawyer review this page before it goes live.

1. Who we are and acceptance

LP Access is a remote access program for technical support, offered by [to be filled: legal name], registered under CNPJ [to be filled: CNPJ], based at [to be filled: address] ("we"). By creating an account, installing or using LP Access, you agree to these Terms.

2. The service

LP Access lets one person (the technician) view and control another person's computer (the supported person), using an ID and password, transfer files, chat by text and voice and, depending on the plan, print remotely, access trusted computers without anyone in front of them, and record sessions.

3. Account and security

The person providing support needs an account, created in the program with an email and password. You are responsible for keeping your password confidential, for providing true information and for everything done with your account. Each plan allows a maximum number of devices on the same account (2 on Free, 3 on Pro and 5 on Super Pro); you can remove old devices in the customer portal, within the yearly device-change limit shown there. Sharing an account to get around these limits is not allowed.

4. Permitted use

You may only access a computer with the authorization of the person who uses it or is responsible for it. The technician is responsible for obtaining that authorization. It is forbidden to use LP Access to break into devices, obtain data or control equipment without permission, commit fraud, distribute malicious programs, infringe third-party rights or breach the law (including the Brazilian Civil Rights Framework for the Internet, the Brazilian General Data Protection Law and the Penal Code). We may suspend or terminate accounts that break these rules, without prejudice to other legal measures.

5. Trial, Free plan and limits

Each plan has usage limits (session length, different computers supported per month, minutes per month, file transfer, number of technicians and registered computers, among others), shown on the plans page and in the portal. Today the Free plan allows 40 session minutes per month, up to 2 different computers per month and 30 minutes per session. The free trial lasts 14 days, with the main features unlocked, and is granted once per email and per computer. Limits are measured and enforced by the server and may be adjusted; changes that reduce what you already subscribed to take effect at the next renewal.

6. Payment and subscription

Paid plans are monthly or annual subscriptions, charged on a recurring basis through Mercado Pago. We do not receive or store your card details. If a charge fails, we keep the plan for a grace period of 5 days and notify you by email; without payment, the account returns to the Free plan. Cancellation and refund rules are in the Cancellation and refund policy. Price changes are announced in advance and do not affect the period already paid.

7. Availability

We work to keep the service available but do not guarantee uninterrupted operation. Maintenance, network failures or third-party failures may occur. Where possible, we announce scheduled downtime on the website and in the portal.

8. Intellectual property

LP Access, its brand and its code belong to us. We grant you a personal, non-exclusive, non-transferable license to use the program in accordance with these Terms. Copying, reselling, decompiling or removing notices from the program is not allowed, except where the law permits it.

9. Limitation of liability

The technician is responsible for what they do during a session, including changes, data loss or damage caused to the supported computer. To the extent permitted by law, we are not liable for indirect damages, lost profits, data loss caused by using the program during sessions, or use of the service without the authorization of the person accessed. Nothing in these Terms limits rights that the law grants to consumers.

10. Termination

You may stop using the service and ask for your account to be closed at any time, through the portal or by email. We may close or suspend an account for breach of these Terms, fraud or a risk to the security of third parties. Closing an account does not cancel charges already due.

11. Changes to these Terms

We may update these Terms. For significant changes, we will notify you on the website or by email. Using the service after a change means you accepted it. The date of the last update is at the top of this page.

12. Governing law and venue

These Terms are governed by the laws of Brazil. For consumers, the venue is the consumer's home district. In other cases, the venue is the court of [to be filled: venue city], waiving any other.

13. Contact

Questions about these Terms: [to be filled: support email].

Other documents: Terms of use · Privacy policy · Cancellation and refunds